Terms of sale

How buying Sidehand works: what you get, when the sale becomes final, and what happens if something is wrong. Last updated 1 November 2026.

1. Who sells Sidehand

Sidehand is sold by its publisher, based in Portugal ("we", "us"). Contact: our contact form. Seller's registered name, address and tax number: to be added before sales open.

2. What you buy

You buy a license to use Sidehand under the License agreement, for the plan you choose at checkout: Solo (1 computer, 1 agent at a time), Crew (1 computer, up to 3 agents at once) or Fleet (3 computers, up to 5 agents at once on each). For Solo and Crew you also choose the platform, Windows or Mac; Fleet includes both. You need an account to buy: Sidehand signs in with it, and it holds your licenses. You do not buy the software itself, its source code or any other rights in it.

Sidehand is a tool for AI agents, not an AI. It does not include an AI model, an AI app or an AI subscription. You connect your own AI app or provider; its costs, limits and terms are between you and that provider.

Sidehand needs Windows 10 version 1903 or later or Windows 11 (64-bit), or macOS 13 Ventura or later, and an AI app that supports MCP. The download page and the docs describe what it works with. Please check them before you buy, and ask us if you are unsure whether your apps are supported.

3. Prices and payment

Prices are in euros and include VAT. You pay once, in full, at checkout. There is no subscription. You can upgrade to a bigger plan at any time by paying the difference between the two prices; the new license then replaces the old one. Every plan includes one year of updates, and the version you have keeps working after that.

4. Delivery

Sidehand is delivered digitally, straight after payment: your order page shows the download for the platform you chose, your confirmation email links to it, and your license appears in your account under My licenses, where you connect and release computers.

5. Cancelling, and when the sale becomes final

Consumers in the EU normally have 14 days to withdraw from an online purchase. For digital content that is not on a physical medium, this right ends as soon as delivery starts, if the buyer agreed to that beforehand (EU Directive 2011/83/EU, article 16(m); Portuguese Decree-Law 24/2014, article 17).

• At checkout you ask us to deliver Sidehand immediately and confirm that you lose your right of withdrawal once the download starts. You cannot pay without ticking that box, and your confirmation email repeats it.
• Before you start the download you can cancel within 14 days of your purchase and get a full refund. Send us your order number through the contact form. Bought the wrong plan or platform? Tell us before you download and we will change it.
• Once the download has started, the sale is final. We do not refund because you changed your mind, no longer need Sidehand, or chose the wrong plan or platform.
• Our servers record every download of your order (the time and the internet address it came from) as proof of delivery.
• If you buy for a business, the right of withdrawal does not apply.

6. If Sidehand does not work as described

Your legal rights do not depend on section 5 (EU Directive 2019/770; Portuguese Decree-Law 84/2021). If Sidehand does not work as described on a computer that meets the published requirements, we will fix it. If we cannot fix it within a reasonable time, you can choose a price reduction or end the contract and get your money back.

• It is not a defect when your computer or app does not meet the requirements published before you bought, when an app blocks automation or accessibility access, when a program runs as administrator while Sidehand does not (this is in the FAQ), or when the problem comes from the AI app or model you use.
• Please help us find the cause: describe the problem and, when we ask, send the report from sidehand doctor and the Sidehand logs. If you do not help, it is up to you to show that the problem lies with Sidehand (Directive 2019/770, article 12(5)).

7. When an order is refunded, the license ends

When we refund an order (a cancellation before download, or a defect we could not fix), or when a payment is reversed through your bank or card company, the license for that order ends. Its license key is revoked, and you must stop using Sidehand and delete every copy.

Please contact us before disputing a payment with your bank. If you dispute it anyway, we will give your bank the order record, your consent from checkout and the download record.

8. Breaking the license

Copying Sidehand, sharing or selling license keys, reverse engineering it beyond what the law allows, or bypassing its license check ends your license without a refund. Every license is registered to the account that bought it and records the computers it is used on, so shared or published licenses can be traced back to the buyer. We may claim compensation for the damage a breach causes and take legal action.

9. Complaints and disputes

Please contact us first; most problems are solved quickly. You can also use the Portuguese electronic complaints book, the Livro de Reclamações, or a consumer dispute resolution entity listed at consumidor.gov.pt.

These terms are governed by Portuguese law. If you are a consumer, you keep the protection of the mandatory consumer laws of the country where you live.