Contact Sidehand
A question before you buy, help with your download or license key, cancelling an order, or a security report? Send us a message and we'll reply by email, usually within two business days.
Already bought Sidehand?
Your download is on your order page: use the link in your confirmation email. Include your order number and we'll resend the link and your license key.
Setting up
Most answers are in the docs: installing, connecting your AI app, permissions on Mac and troubleshooting.
Cancelling
You can cancel for a full refund within 14 days until you start the download; after that the sale is final. See the terms of sale.
Security problems
Choose "A security report" and read our security page first.